A complaint was lodged against a retail shopping centre because it had not provided for wheelchair access at the front entry. The shopping centre owners were proposing to undertake major refurbishment of the front of the centre and plans had already been drawn up and submitted for building approval.

In view of the imminence of construction, the complainant sought an interim determination from the then HREOC now the AHRC to stop the plans being approved until wheelchair accessibility through the main entrance was included.

Before the interim determination could proceed, the complainant and the Shopping came to an agreement for a suitable ramp at the main entrance of the centre.